Academic AI Lab provides academic search tools, research support, digital services, and optional paid access to enhanced usage limits. This policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
We may collect account information such as your name, email address, password hash, login session data, subscription status, and usage limits. If you submit a task, we may collect your name, contact details, service category, order description, uploaded file metadata, deadline, and communication preferences.
ClickAgent Scholar may process your search query, selected filters, source preferences, and anonymous usage count. We may hash IP-related information only for rate limiting and abuse prevention.
How We Use Information
We use information to provide the website, process searches, manage accounts, enforce daily usage limits, respond to support requests, prepare quotes, deliver services, improve site reliability, and comply with legal or platform requirements.
Payments
Paid subscriptions and digital purchases are processed by our payment provider. We do not store full card numbers or sensitive payment credentials on our servers. Payment provider data is handled under the provider's own privacy and security terms.
Academic Files and Confidentiality
Files submitted for academic or digital services are handled privately and shared only with personnel required to evaluate or complete the accepted task. We do not sell submitted documents or reuse confidential client materials as public examples without permission.
Third-Party Services
We may use third-party services for hosting, analytics, payment processing, customer communication, search APIs, open-access lookup, and support chat. These services may process limited information needed to provide their function.
Data Retention
We keep account, order, subscription, and support records for as long as needed to provide services, maintain business records, resolve disputes, and comply with legal obligations. You may request deletion of personal information where applicable and technically feasible.
Security
We use reasonable technical and organizational safeguards, including HTTPS, access controls, hashed passwords, scoped API functions, and private handling of uploaded materials. No internet service can guarantee absolute security.
Your Choices
You may contact us to request access, correction, deletion, or clarification of personal information associated with your account or order. Subscription cancellation and refund requests are handled according to our refund policy.
Contact
For privacy questions, account requests, or data handling concerns, contact Academic AI Lab through the website contact or support channels.